BT POLICIES AND OPERATIONS
BT VERIFIED – REFUND POLICY
1. Purpose
This Refund Policy explains the conditions under which BT Verified may issue refunds for verification services or tier packages purchased on our website.
2. General Refund Rule
Because BT Verified provides digital verification services, all sales are generally final once the verification process has begun.
Refunds may be issued only in specific circumstances, outlined below.
3. When Refunds ARE Provided
BT Verified will provide a refund if:
3.1 Duplicate Payment
You were accidentally charged twice for the same purchase.
3.2 System Error
A technical error on the BT Verified website caused a failed or incomplete onboarding.
3.3 Service Not Delivered
If BT Verified cannot complete verification due to an internal issue (not related to missing or incorrect customer information), a refund may be issued.
4. When Refunds Are NOT Provided
Refunds will not be issued if:
4.1 Incorrect or False Information Was Provided
If a business supplies false, incomplete, or unverifiable details and the verification must be declined.
4.2 Lack of Required Evidence
If the customer cannot provide proof of operation, identity, or service legitimacy.
4.3 Customer Changes Their Mind
Refunds are not issued due to change of mind after purchase.
4.4 Verification Already Completed
Once a BT Code has been assigned and a profile created, the service is considered delivered.
5. Verification Declined (Non-Refundable)
If the business fails verification due to:
fraud indicators,
inconsistent information,
scam reports,
or inability to confirm legitimacy,
the verification fee is not refundable, because operational time and assessment have already been completed.
6. Tier Upgrades / Downgrades
Customers may request:
a Tier upgrade (paying the difference), or
a Tier downgrade (refund of the difference before verification begins).
After verification begins, downgrades are not refundable.
7. Processing Time
Approved refunds will be processed within 5–7 working days to the original payment method.
8. Contact for Refund Requests
To request a refund, contact us at:
📧 elev8trust@gmail.com
📞 02040999844
Provide:
Business name
NZBN
Proof of payment
Reason for the request
BT VERIFIED – BT CODE MISUSE POLICY
1. Purpose of This Policy
This policy explains the rules, rights, and consequences related to the use of BT Codes, BT Verified badges, and any official BT Verified verification materials.
It protects both the public and genuine verified businesses by preventing fraud, impersonation, or unauthorised use of BT Verified assets.
2. What Is a BT Code?
A BT Code is a unique identification number issued by BT Verified to a business that has completed our verification process.
The BT Code certifies:
Business identity is confirmed
NZBN information is legitimate
Proof of operation has been verified
No known fraud or scam activity
The business has been reviewed by BT Verified
BT Codes are official trust markers — they cannot be used without authorisation.
3. Prohibited Uses of BT Codes
The following actions are strictly forbidden:
3.1 Using a BT Code without being verified
No business may display, claim, or advertise a BT Code unless BT Verified has issued it to them.
3.2 Using another business’s BT Code
BT Codes cannot be copied, borrowed, or used to mislead customers.
3.3 Altering, editing, or remaking the BT Verified badge
Businesses may not modify or reproduce BT Verified logos or digital assets.
3.4 Faking a BT Verified status
No individual or company may claim to be “BT Verified” unless officially verified.
3.5 Misleading customers using BT branding
Any use of BT Codes or BT Verified logos for deception is considered misuse.
4. Consequences of BT Code Misuse
BT Verified reserves the right to take immediate action if misuse is detected.
Actions may include:
4.1 Revocation of Verification
BT Verified may remove verified status and revoke the BT Code.
4.2 Public Notice on BT Verified Website
A warning may be posted on the business’s profile page.
4.3 Reporting to Authorities
Severe misuse, fraud, or illegal behaviour may be referred to:
NZ Police
MBIE
CERT NZ
Check NZ
Relevant regulatory bodies
4.4 Legal Action
BT Verified may pursue legal remedies for:
Trademark infringement
Identity deception
Consumer harm
Brand misuse
4.5 Permanent Blacklisting
BT Verified may permanently ban the business from future verification.
5. How the Public Can Report Misuse
If you suspect a business is misusing a BT Code, contact:
Email: elev8trust@gmail.com
Phone: 02040999844
Include:
Business name
Screenshot or photo
Location or website link
Description of misuse
All reports are reviewed within 48 hours.
6. Business Responsibilities
Verified businesses must:
Use their BT Code correctly
Keep BT Verified updated with any changes
Report misuse of their own code
Display badges only in the formats provided
Not share or transfer their BT Code
BT Codes are tied to a business’s identity — not transferrable, not sellable.
7. Updates to This Policy
BT Verified may update this policy as needed.
All changes apply to current and future BT Code holders.
BT VERIFIED – VERIFICATION PROCESS OVERVIEW
How BT Verified Confirms a Business Is Genuine
BT Verified was created to restore trust in New Zealand businesses.
Every verified business receives a BT Code, which confirms they have passed our verification checks and are operating legitimately.
Here’s how our process works:
1. Business Submits an Application
A business applies through our website and provides:
NZBN details
Contact information
Basic operating evidence
Any relevant photos or links
This begins the verification process.
2. Identity & NZBN Check
We confirm the business identity through:
Official NZBN records
Trading name consistency
Ownership details
Contact accuracy
This ensures the business legally exists.
3. Proof of Operation
We review evidence showing the business is genuinely operating, such as:
Photos of the business or recent work
Social media or online presence
Customer interactions
Service or product examples
This prevents fake or inactive listings.
4. Authenticity & Safety Review
We check for:
Scam warnings
Fraud indicators
Repeated complaints
Mismatched information
Publicly available records
If red flags appear, the business will not be approved.
5. Foot Patrol (Local Businesses Only)
If the business is within a foot-patrol area, BT Verified may visit in person to confirm:
Location
Operating status
Staff presence
Service legitimacy
This adds an extra layer of trust for the community.
6. BT Code Issued
Once approved, BT Verified assigns a unique BT Code to the business.
This code confirms:
The business has been checked
Operating details are verified
No known fraud is associated with them
7. Profile Published
A verified profile is added to bt-verified.com showing:
Business information
Verification status
Testimonials and feedback
Scam-report options
This creates full transparency for customers.
8. Ongoing Monitoring
Verification is not a one-time event.
BT Verified monitors:
Updated customer feedback
New scam reports
Changes in business details
Verification can be revoked if issues arise.
Why Verification Matters
BT Verified helps customers choose businesses with confidence and helps genuine businesses stand out from scams, fakes, or unreliable operators.
BT VERIFIED – SCAM REPORT OVERVIEW
How Scam Reporting Works on BT Verified
BT Verified gives the public a safe and simple way to report scams, suspicious activity, or dishonest business behaviour.
Our goal is to protect the community and help New Zealanders make safer decisions.
Here’s how the scam report system works:
1. Submit Your Report
Anyone can submit a report through our website.
We ask for:
Your contact details (optional)
The business or individual involved
A description of what happened
Screenshots or evidence (if available)
You can report anonymously if you choose.
2. BT Verified Reviews the Report
Once received, BT Verified reviews:
The information submitted
The business’s history
Any past complaints
Evidence or screenshots
Whether the claim matches known scams
We aim to review reports within 48 hours.
3. Cross-Check With BT Code Records
If the business holds a BT Code, we check:
Whether their details match
If the behaviour violates verification standards
If the issue requires immediate action
Verified businesses may be contacted for clarification when appropriate.
4. Escalation (If Necessary)
If the report indicates fraud, threats, significant deception, or criminal activity, BT Verified may escalate it to:
Check NZ
CERT NZ
NZ Police (Fraud Unit)
Relevant regulatory bodies
We take community safety seriously.
5. Updating the Business Profile
If the business is listed on BT Verified:
A note may be added to their profile
A warning may be issued
Verification may be paused or removed
The business may be asked to respond
Our priority is accuracy and fairness.
6. Community Transparency
Scam reports help:
Protect the public
Prevent repeated harm
Highlight risky businesses
Build trust in genuine operators
Every report contributes to a safer business environment.
7. Confidentiality
Your information is kept private.
We do not publish your name or details unless required by law.
Why Reporting Matters
Scam reports help BT Verified identify:
Bad actors
High-risk behaviours
Patterns of deception
Businesses attempting to exploit customers
Your report could protect someone else from being scammed.
Share Your Experience With a Business
BT Verified allows customers and community members to share honest experiences with businesses—good or bad.
Testimonials help build transparency, protect the public, and highlight operators who are doing things right.
1. Anyone Can Submit a Testimonial
You can submit:
Positive feedback
Neutral observations
Negative experiences
General comments about service or behaviour
All testimonials help build a clearer picture of how a business operates.
2. What Information We Ask For
To keep testimonials fair and transparent, we ask for:
Your name (optional)
Your experience
The business name
Any evidence or screenshots (optional)
You can choose to remain anonymous publicly.
3. How Testimonials Are Reviewed
BT Verified checks each submission for:
Clear, understandable information
No abusive language or hate speech
No false claims or malicious attacks
Whether evidence supports the experience (if provided)
We aim to review all testimonials within 24–48 hours.
4. How Testimonials Are Displayed
Approved testimonials appear:
On the business’s BT Verified profile
In the public testimonial feed
Marked as Positive or Report/Negative
We do not alter or rewrite your words—we only ensure they meet community standards.
5. What Happens When a Negative Testimonial Is Submitted
Negative testimonials are NOT hidden.
When submitted:
They appear in the same feed as positive ones
The business may respond
BT Verified may review their verification status
Repeated issues may trigger further investigation
Transparency protects the community.
6. Why Testimonials Matter
Testimonials help:
Customers make informed decisions
Genuine businesses stand out
The community stay safer
BT Verified maintain accurate, fair public records
Every shared experience contributes to a more trustworthy business environment.
BT VERIFIED – WHAT IS A BT CODE?
A BT Code is a unique verification number assigned to a business that has passed BT Verified’s identity and authenticity checks.
It is the official indicator that a business is legitimate, operating, and transparent.
1. A BT Code Confirms Verification
When a business receives a BT Code, it means:
Their NZBN has been checked
Their identity and ownership have been confirmed
They have provided proof of operation
No known scam activity is linked to them
They meet BT Verified’s authenticity standards
Customers can trust that a BT Code represents real, verified information.
2. How BT Codes Work
Each BT Code is:
Exclusive to the business
Non-transferable
Permanently tied to their profile
Used as a public trust indicator
The code links directly to the business’s verified BT Profile page.
Businesses cannot share, copy, or reuse BT Codes — each one is unique.
3. Where BT Codes Are Displayed
Businesses can display their BT Code on:
Websites
Social media
Shopfront signs
Business cards
Google listings
Vehicles
Product packaging
Invoices and quotes
Anywhere the business wants to show they are trusted and verified.
4. How Customers Use a BT Code
Customers can:
Enter the BT Code into the search bar at bt-verified.com
View the business’s verified profile
Check their legitimacy
View testimonials and reports
Make safer decisions
If a BT Code doesn’t exist or doesn’t match — it’s a warning sign.
5. Why BT Codes Matter
A BT Code helps:
Build trust
Fight scams
Protect customers
Support genuine operators
Bring transparency to the business community
It gives businesses a real advantage in a world where trust matters more than ever.
BT VERIFIED – WHY VERIFICATION MATTERS
In today’s world, customers are overwhelmed with choices — and too many businesses operate without transparency.
Verification creates trust.
Trust drives business.
And verified businesses stand out immediately.
1. It Protects Customers
Verification helps customers avoid:
Fake businesses
Scams
Unlicensed traders
Overstated services
Misleading claims
A BT Code gives customers confidence that the business is real and legitimate.
2. It Protects Genuine Businesses
Good businesses lose customers because of:
scammers pretending to be them
dishonest competitors
unclear information online
Verification sets genuine operators apart from the noise.
3. It Creates Transparency
A verified profile shows:
who the business is
what they do
how they operate
what customers experience
whether there are any reports or issues
Transparency builds safer communities.
4. It Restores Trust in Local Business
New Zealanders want to support local businesses —
but they also want to feel safe doing it.
Verification strengthens:
customer confidence
fairness
accountability
reputation for honest operators
5. It Helps Customers Choose Faster
A BT Code allows customers to instantly check:
authenticity
testimonials
scam history
public feedback
This removes doubt and speeds up trust.
6. It Supports the Growth of Our Economy
When customers trust businesses:
they spend more
they return more
they refer more people
businesses grow stronger
Verification is not just safety — it’s economic support.
Why It Matters for You
Whether you’re a customer trying to avoid scams,
or a business trying to prove you’re the real deal —
verification gives you the confidence to move forward.